The concept of quality is highlighted in a number of sections of the Health Care Act. The service provided by the healthcare system must be of high quality, safe and appropriately organised. Everyone residing in Finland on a permanent basis is entitled to good healthcare and medical care, and related treatment. Good care and treatment consists of, for example, the quality of treatment, patient safety, equality and professionalism and competence of the personnel.
A high quality health service is characterised by the following aspects:
- A client-focused approach to treatment: you are respected as a patient and your right to self-determination is the starting point in delivering the service.
- Availability and reachability of services: you receive services within a reasonable period of time regardless of socio-economic status, gender or ethnicity.
- Fairness: clients in a similar situation receive treatment or service on an equal basis. Emergency treatment must be given to everyone without unnecessary delay.
- Freedom of choice: you can choose your place of treatment and the healthcare professional treating you.
- Patient safety: treatment, medication and equipment are safe. Healthcare professionals are highly competent, and their expertise includes practical know-how such as people skills.
- Effectiveness: the social and health services you use are effective and increase your wellbeing and health as much as possible.
You can be sure that you will receive high-quality treatment when your care is based on the based available knowledge or scientific evidence and it brings you greater health and wellbeing. Tried and tested therapeutic practices are also needed.
The Health Care Act does not require the place of treatment to have a quality management system, but this is one way of organising the issues prescribed in the Act The healthcare unit must also ensure the quality and patient safety of services they procure from other service providers. Every health centre and hospital must draw up a plan for quality management and the implementation of patient safety.