Quality of treatment and patient safety

The patient insurance of the country providing treatment is always applied in care given abroad, if such is available. Each EU country has a statutory treatment injury insurance system.


You can find out the requirements for treatment quality and patient safety from the national contact point of the country of destination.

The contact points provide information on at least the following topics:

  • Healthcare system of the country
  • Quality and safety of healthcare services:
    • Requirements concerning quality and patient safety and bodies responsible for these
    • Supervisory authorities
    • Measures should a treatment facility fail to comply with the requirements
  • Whether a treatment facility is registered and whether it is licensed to provide a specific treatment
  • Quality and safety assurance system to which a treatment facility belongs
  • Patient rights in the country in question.

The contact point will provide advice also in the event of a medical error or you are dissatisfied with your treatment.

Treatment providers should provide information about treatment options and about themselves

The treatment provider must give you sufficient information about the planned treatment and procedures to enable you to make informed choices concerning your care. The treatment providers should inform you about

  • Different treatment options
  • Quality and safety of treatment in the facility in question
  • Licences and registration of the treatment facility
  • Liability insurance of treatment facility.

You can influence the safety of your treatment yourself

You can also affect the safety of your treatment yourself. The National Institute for Health and Welfare (THL) on compiled a guide providing information about how you can affect the safety of treatment. The guide is also useful if you receive treatment abroad.