Slovenia

In case of emergency, you can receive assistance by calling 112.


Sudden illness

Treatment costs are covered by the Health Insurance Institute of Slovenia, Zavod za zdravstveno zavarovanje Slovenije (ZZZS). It is divided into ten regional units, which you can contact if you have any questions about healthcare in Slovenia. The contact information for the main office and the regional units is available from ZZZS’s English website.

You can receive treatment with the European Health Insurance Card within public healthcare and from private doctors who have entered into a care contract with ZZZS.

There are also entirely private healthcare services in Slovenia. If you seek treatment from the private sector, you will be liable for all costs.

Doctor

See a general practitioner (zdravnik splošne medicine) at a health centre or a private doctor who has a contract with ZZZS. Contact information is available on ZZZS’s website. Show your European Health Insurance Card (or the temporary certificate) and your identity card.

You can see a specialist after receiving a referral from a general practitioner. The payment procedure is similar to the one described above. Any further examinations (such as laboratory tests and X-ray examinations) are included in the price of the treatment. First aid is free.

Dentist

Dental care is available from health centres or dentists who have contracts with ZZZS. Show your European Health Insurance Card when going to the dentist.

Medicines

You will receive reimbursement for prescribed medicines at a pharmacy (lekarna) by presenting your European Health Insurance card and identity card. You can purchase medicines at any pharmacy which has an agreement with ZZZS. The reimbursement varies, so you will be liable for 30 %, 90 % or 100 % of the price. Specific medicines are free of charge. Medicines may also be free for specific groups, such as children and young people.

Hospital treatment

A general practitioner or specialist will usually provide you with a referral for hospital care. In an emergency, you can go straight to the first aid unit (urgenca) of the nearest hospital. At the reception, show your European Health Insurance Card and your identity card. First aid is free.

Ambulance transport during emergencies is free of charge if the treating doctor determines that the need for transport was urgent. If your medical condition necessitates non-urgent ambulance transport, you will pay a maximum of 90 % of the price of transport when you present your European Health Insurance Card.

If you are required to pay full price

If you are required to pay full price for public healthcare treatment that should have been covered by the European Health Insurance Card, you can apply for reimbursement retrospectively. You can apply for reimbursement either from the health insurance institution of the destination country or from Kela on form SV 128.

Seeking treatment

The website of the Health Insurance Institute of Slovenia has a search function in Slovene that contains all service providers who are a part of the Slovenian public healthcare system or work in cooperation with the Health Insurance Institute.

The website of Slovenia’s point of contact has search functionality in English that you can use to look for healthcare service providers according to field of specialisation and geographical region. The service also lists the areas of specialisation and treatment types offered for each service provider.

Slovenia has a limited number of private doctor and dentist practices and clinics. However, the country has no private hospitals. The public hospitals can admit a specific number of patients who are not covered by the national health insurance and who will pay for the treatment costs themselves.

Practices and costs related to treatment

In Slovenia, specialist care usually requires a referral from a general practitioner. The practices vary for private doctors. Before your trip, please check whether your place of treatment requires a referral and whether an English referral written in Finland will be accepted.

If you are seeking treatment in a public hospital, you should contact the hospital in advance in order to ensure that the hospital can accept paying patients.

You should contact the place of treatment directly to inquire about prices.

Quality and patient safety

Doctors and dentists operating in Slovenia belong to the Slovenian Medical Association and they are required to renew their doctor’s or dentist’s licence every seven years.

The Ministry of Health of the Republic of Slovenia, the National Health Insurance Institute and the medical associations supervise the quality and safety of healthcare service providers and professionals operating in Slovenia. More information is available on the website of the Slovenian contact point.