Slovenia

In case of emergency, you can receive assistance by calling 112.


Healthcare system

Slovenia has a social health insurance system with a single public insurer, the Health Insurance Institution of Slovenia (Zavod za zdravstveno zavarovanje Slovenije, ZZZS), providing universal compulsory health insurance. The ZZZS represents the interests of insured people in negotiations on health service programmes and their implementation; as the main purchaser of services in the health system, it plays a primary role in the formulation of prices for such services. Three private companies provide voluntary health insurance, which is mainly used by patients to cover co-payments.

There is a growing share of private providers in the Slovenian healthcare system, particularly in primary and specialist health care. Most care is still delivered by state-owned (hospitals, most of outpatient specialist care and tertiary care) and municipality-owned (primary health care centres) providers. Conversely, more than half of dental service providers are private. Healthcare costs from a service provider that has no contract with the ZZZS have to be paid for in full.

Accessing care

You can obtain medically necessary treatment by presenting the European Health Insurance Card, when you are temporarily staying in Slovenia. Medically necessary treatment refers to treatment that cannot wait for your return home. You may need such treatment in case of acute illness or accident. You can also receive treatment related to pregnancy and childbirth or to a chronic illness. The need for treatment must emerge during the course of your stay. You will receive treatment on the same terms and at the same price as the locals. It is advisable to carry copies of your European Health Insurance Card with you, along with the card itself.

You can receive treatment with the European Health Insurance Card within public healthcare and from private doctors who have entered into a care contract with ZZZS. The ZZZS is divided into ten regional units, which you can contact if you have any questions about healthcare in Slovenia. The contact information for the main office and the regional units is available from ZZZS’s English website.

The Contact Point of Slovenia has a search function in English on their website, where you can look for healthcare service providers according to field of specialisation and geographical region. The ZZZS also maintains a search engine in Slovene for service providers who are a part of the Slovenian public healthcare system or work in cooperation with the Health Insurance Institute.

Sudden illness

Doctor

See a general practitioner (zdravnik splošne medicine) at a health centre or a private doctor who has a contract with ZZZS. Show your European Health Insurance Card and your identity card. You can see a specialist after receiving a referral from a general practitioner.

Dentist

Dental care is available from health centres or dentists who have contracts with ZZZS. Show your European Health Insurance Card when going to the dentist.

Medication

You will receive reimbursement for prescribed medication at a pharmacy (lekarna) by presenting your European Health Insurance card and identity card. You can purchase medicines at any pharmacy which has an agreement with ZZZS. The reimbursement varies and some specific medicines are free of charge.

Hospital treatment

A general practitioner or specialist will usually provide you with a referral for hospital care. In an emergency, you can go straight to the first aid unit (urgenca) of the nearest hospital. At the reception, show your European Health Insurance Card and your identity card. First aid is free.

Ambulance transport during emergencies is free of charge if the treating doctor determines that the need for transport was urgent.

If your illness requires you to use special transport when returning to Finland, you will be liable for the travel costs in their entirety. You are recommended to take out a travel insurance that covers these costs.

Read more about suddenly falling ill in Europe.

Read more about reimbursement of costs of treatment abroad.

Useful websites

If you wish to travel to Slovenia for the purpose of using healthcare services you can find general information on seeking treatment abroad on our site. Some useful websites concerning seeking treatment in Slovenia are listed below. You should direct your questions about healthcare in Slovenia to the Slovenian National Contact Point.

Quality and safety of treatment

Doctors and dentists operating in Slovenia belong to the Slovenian Medical Association and they are required to renew their doctor’s or dentist’s licence every seven years.

The Ministry of Health of the Republic of Slovenia, the National Health Insurance Institute and the medical associations supervise the quality and safety of healthcare service providers and professionals operating in Slovenia. More information is available on the website of the Slovenian National Contact Point.

In the event of treatment injuries, the legislation and patient insurance of the country providing the treatment is always applied. In case you are unhappy with the treatment you received, you should primarily try to sort the matter out with the treatment provider. The national contact point can help you with finding the right authority if you wish to make a complaint.