In emergencies you can also go directly to a hospital´s (sjúkrahús) emergency department. Show your ID to obtain treatment at the patient contribution rate.
Persons covered by Finnish social security do not require a European Health Insurance Card when travelling in the Nordic countries. When going for treatment Iceland it is therefore sufficient to show your ID. A passport, an identity card issued by the police or a driving licence, for example, serves as an ID.
You can see a general practitioner by going to a health clinic (heilsugæslustöð) during opening hours, mainly from Monday to Friday between 8 am and 4 pm. The contact information of health clinics in the Reykjavik is available on the Heilsugæslan website. Outside health centre consulting hours you can call or go for an appointment at the emergency health clinic Læknavaktin located in Reykjavik. The telephone number of Læknavaktin is 1770 when calling in Iceland. Doctors also make house calls, but the charges are then higher. Most areas in Iceland also have an on-call doctor and nurse service should you need treatment outside office hours.
You can see a specialist (sérfræðilæknir) without prior consultation at a health clinic.
Separate surcharges are made for imaging examinations such as X-rays.
The prices for healthcare and medical care services from 1 January 2013 are as follows:
- GP appointment at a health clinic on weekdays between 8 am and 4 pm., ISK 1,000.
- GP appointment at a health clinic at other times, ISK 2,600
- Specialist appointment, ISK 4,500 plus 40 per cent for additional costs (for example follow-up examinations)
- Emergency department visit, ISK 5,600
- X-ray examinations, ISK 2,400 plus 40 per cent for additional examinations.
- Laboratory examinations, ISK 1,900
The patient contribution for pensioners and other groups entitled to reductions, such as the disabled, is lower. Patients under the age of 18 are treated entirely free of charge. There is also a ceiling in Iceland should medical costs become unreasonably high. More detailed information is available from Icelandic Health Insurance.
If you have complied with the instructions given, but are still invoiced at a rate higher than the patient contribution, you can seek reimbursement on the basis of receipts from Icelandic Health Insurance´s head office in Reykjavik. After returning to Finland, you can also apply for reimbursement from Kela.
Adults are not eligible for reimbursement of dental (tannlæknir) expenses in Iceland, but must pay for treatment themselves. Persons under 18, over 66 as well as old-age and disability pensioners can be partially reimbursed for the costs of dental care. You must pay the costs of dental treatment yourself first. You can seek reimbursement from Icelandic Health Insurance on the basis of receipts, ID and possible pensioner ID or from Kela afterwards.
There is a separate emergency number, 575 0505 (when calling in Iceland), for dental emergencies.
When you collect medicines prescribed by a doctor from a pharmacy (apótek), present your ID along with the receipt. This will entitle you to a reimbursement, which the pharmacy will deduct straight away from the cost of your medicines. Under the regulations of the Icelandic Ministry of Health, reimbursement for each medicine varies between 0 and 100 per cent. You may then either obtain the medicine at a partially reduced rate or you will have to pay the full price.
In general, you can only receive hospital treatment if you have a doctor´s referral. In emergencies, patients may be admitted immediately to the hospital serving as the emergency hospital at the time. Generally there is no charge for in-patients when you present your ID. A fee is charged only for outpatient care. This fee is not reimbursed in Iceland, but you can seek reimbursement from Kela after you return to Finland.
You pay a fixed patient contribution for ambulance transportation when you present your ID. This fee is not reimbursed in Iceland, but you can seek reimbursement from Kela after you return to Finland.
Repatriation to Finland (special transportation in Nordic countries)
If, due to illness, you have to use a more expensive method of travel to return to Finland (for example, special transportation) than you would have normally, you will be entitled to reimbursement from Iceland. The reimbursement will cover the additional cost incurred from the more expensive method of travel. The cost of the return journey is thus the same as you would have otherwise paid (in normal health) when travelling in an ordinary way.
The requirement for reimbursement is that you have a medical certificate written in Iceland which indicates the necessity of a more expensive method of travel.
If you have to pay all costs yourself
If you have to pay the full price for treatment at a local public healthcare unit for which you would have been entitled to reimbursement with a European Health Insurance Card, you can apply for reimbursement retrospectively. You can apply for reimbursement either from the health insurance institution of the destination country or from Kela on form SV 128.