Service voucher-related practices and the service selection vary considerably across Finland. The value of the service voucher can be the same for everyone or income-related, in which case its value depends on your earnings. Municipalities usually use service vouchers mostly in services for the aged, in dental care and also in certain specialised medical care procedures, for example, cataract operations. In order to obtain a service voucher, a representative of social welfare and healthcare in your municipality will assess your service need. You can obtain a service voucher from your municipality´s health centre, social services department or other municipal specialised healthcare service unit.
As a public healthcare client, you are entitled to know your status as a service voucher user, the value of the service voucher, the prices of voucher providers, the bases on which the co-payment is determined and the estimated amount. In addition, you should know the amount set in respect of a client fee for an equivalent service provided by the municipality. If a service provided by the municipality is free, the service voucher must cover the costs entirely.
The municipality must keep a list of private healthcare service providers with whom it cooperates in delivering services. Information about service providers, services and prices is publicly available, for example, on the municipality´s website.