As a public healthcare client, you can choose your place of treatment when you require non-emergency care. You can choose any health centre in Finland. You can choose together with your doctor the specialised medical care unit in which you wish to be treated. You can also choose the healthcare professional treating you. Nationwide freedom […]
The municipalities and hospital districts responsible for public healthcare can decide themselves how freedom of choice will be put into practice in laboratory and medical imaging services, in physiotherapy and in assistive devices and rehabilitation services. The practices of the municipalities and hospital districts can also vary, for example, in whether a client is required […]
In order to change your health centre, you must give written notification both to your current and new health centre. You must wait at least one year before changing again. Responsibility for your care will be transferred to the new health centre within three weeks, at the latest, after your notification has been received. You […]
The contact information of all public health care units and information about their services is available in the Palveluvaaka web service (in Finnish). The website contains the contact information of hospital districts, emergency services, maternity hospitals and rare deseases centers.
The customer must receive a specific decision concerning the customer fee. The decision must contain the appeal instructions and the appeal address. Prepare your appeal concerning a public healthcare customer fee within 30 days (1.1.2016) of having received the decision. If necessary, the patient ombudsman can help you prepare the appeal. You can receive the contact […]
Valvira guides and supervises healthcare professionals and the operations of medical facilities both in the public and private sector. The task of Valvira is to maintain the of healthcare professionals investigate a complaint when it is suspected that a medical error or malpractice has contributed to the death or severe injury. In any other case, […]
Primary healthcare services are usually provided in the municipality´s health centre. A municipality can arrange primary healthcare services also in collaboration with another municipality, or it can procure the services from a private company or an organisation. The health services that the municipality must provide are laid down separately in the relevant Act. The municipalities […]
Maximum times for access to treatment Maximum times within which treatment must be provided in non-emergency cases have been prescribed for access to treatment. In emergencies you have the right to receive treatment immediately at the emergency service of the nearest health centre or hospital. Municipalities and hospital districts must publish on their websites information […]